Auria Crashes every time I select Jam Up in Channel Strip

[Dylan Bob]

Hello

Auria Crashes every time I select Jam Up in Channel Strip. I just purchased Jam up plug in this morning

Any help is appreciated

[Dylan Bob]

Hi all,
I uninstalled auria and reinstalled. Restored all purchases. Closed auria and rebooted iPad Pro. Still experiencing crash ever time I select Jam up. I believe this is known issue. Wish I would have researched further before purchase. Hope it gets fixed soon.

[Rim]

Jam Up broke in this update. I've let Positive Grid know about this, and they're working on a fix. Let's hope they get this fixed soon...

Rim

[Dylan Bob]

Hi Rim, thanks for confirming. Just wondering if you have an update on this issue.

Cheers,

[Rim]

Yes, Positive Grid said they don't have time to look into this issue right now. They also decided to stop selling JamUp altogether. Although they will continue to support existing users. In the mean time, I'm in the process of submitting a new version of Auria that will allow projects that used Jam Up to continue to load.

Rim

[Dylan Bob]

thanks for the update Rim.

What would be the process in getting a refund?

I didn't even get to try this plugin as It was broken when I purchased it.

thanks again for your help.

cheers,

[Corey W]

Please contact iTunes Customer Support to request a refund. They will be able to help you further.