Frequently Asked Questions

General Questions

Q: How much does Drumagog cost?
A: Drumagog is available in three versions, Basic, Pro, Platinum. Click here for more information.

Q: What's the difference between Drumagog Platinum and BFD/BFD2?
A: Drumagog Platinum is the version that allows you to trigger Fxpansion's BFD. These features require you to own a copy of BFD. Drumagog Platinum has the regular features of Drumagog Pro, but adds the ability to trigger BFD. See the table here for more information.

Q: Is Drumagog Platinum compatible with BFD2?
A. Yes, Drumagog is compatible with BFD2. In order to use BFD2 with Drumagog, you must be running BFD2 v2.0.4 at minimum. Please visit www.fxpansion.com to login and download the update.

Q: If I install Drumagog Platinum, will I still be able to open regular Drumagog Pro sessions?
A: Yes, Drumagog Platinum will open all sessions created with older Drumagog Pro versions. It is exactly the same as Drumagog Pro, except that it has additional BFD functionality.

Q: Will Drumagog Platinum work with BFD Lite v1.5?
A: Yes, Drumagog Platinum does work with BFD Lite v1.5.

A: Are there any limitations to the demo available on the download page?
Q: The only limitation is that it is a 14-day trial. For the 14-day period, the demo is a full working version of Drumagog Platinum.

Q: Why do I see two plugins listed - "Drumagog" and "Drumagog (Fixed Latency)"?
A. Drumagog has two plugins to choose from when inserting onto a track: "Drumagog" and "Drumagog (Fixed Latency)". The fixed latency version is designed for use in hosts which have Automatic Plugin Delay Compensation (such as Pro Tools HD and Steinberg products). If you own one of these hosts, use the new "Fixed Latency" version for better compatibility.

Q: Does Drumagog support MIDI?
A. Drumagog has full MIDI support. Please note that due to the nature of MIDI, Drumagog's output may result in triggers that are not consistently aligned. Lower latency audio devices produce more accurate MIDI trigger output.

Q: I've just purchased Drumagog - how do I download it?
A. Follow this link to download the retail version of Drumagog. After you install this full version, you simply need to unlock it by visiting the support page here and filling out the unlock code form.

Q: Where do I download the free samples?
A: Login under the "Free Sample Library" heading on the download page to access the free samples.

Q. Are there any third-party sample libraries available?
A. Yes, there are currently several third-party sample libraries available in Drumagog's own GOG file format.

Q. When I buy Drumagog do I receive a disc in the mail with samples?
A. Drumagog can either be downloaded immediately after purchase, or for a nominal fee shipped to you with a CD and an extensive printed user's guide.  Drumagog disc and manuals are shipped only within the US. Additional sample libraries are shipped withing the US and internationally. For details click here.

Q: Is there any difference between the download version or the box retail version?
A: No. You will receive the same product (plug-in, sample library, and manual) with either version. Download customers will have continual access to the download version by logging into the website.

Q. What's a GOG file?
A. Drumagog 4 uses a fiile format for it's samples called a GOG file.  In one GOG file, Drumagog packs up to 384 multi-samples, and all associated settings. The introduction of GOG file format now allows you to author, arrange and save your own sample sets in a single file. This makes accessing and transferring samples between projects simpler, and allows a you to permanently record in the GOG file all of the triggering information and parameters associated with a sample set.

Q. I like the little drum movie in the corner, but does it waste CPU cycles?
A. Drumagog's Virtual Drum Display, or drum movie plays a movie of an actual drum, perfectly synchronized with the audio.  This functions as a visual aid in triggering.  When we designed this feature, we took great care in making sure it didn't steal any CPU time.  The drum movie plays in a separate low-priority thread that will automatically "give up" it's cpu time to any other audio processes running.

Q: What is Auto Ducking?
A: Auto Ducking will "duck" audio in one track based on a trigger in another track. It's best used for removing the snare drum from overhead tracks, or for quieting a loud hi-hat track. Auto-ducking can also be used independently of Drumagog. For example, to remove a snare from overhead tracks, you'd run two copies of Drumagog, one on the snare track, and one on the overhead track(s). The Drumagog on the snare track will "remote control" the Drumagog on the overhead tracks(s), and tell it when to notch out, or duck, the snare every time it's heard.

Q: Is there a delay between the original sample and the replaced samples? Is there a way to reduce it?
A. Because Drumagog is a real-time plugin, there is a delay associated with using it. When using Simple triggering mode, the delay can be as small as 1 or 2 ms (not enough to notice in most cases). However, using the more sophisticated Advanced Triggering Mode introduces as much as 50ms of delay. If your host supports plugin delay compensation, you're in luck - everything is adjusted for you. However, not all hosts support this feature, and you might need to manually nudge or move your audio track back by the amout Drumagog tells you on the main page. Drumagog's Live triggering mode has zero latency (at a cost of less accurate dynamic triggering).

Q: How many channels of Drumagog can I use at once?
A: Drumagog has no limit to the number of channels it can be used on simultaneously, however memory usage and processing power become limiting factors. Most systems can handle 4-5 tracks of Drumagog at once.


Support Questions

Q: How do I register Drumagog?
A: If you purchased Drumagog from a retail or online store, your "Quick Start Guide" has a serial number. You must register your copy of Drumagog using this serial number by visiting the register page. Remember the name, email, and phone number used here, since it will be needed to access the website for unlock codes and software updates. Download versions are already registered by default.

Q: Drumagog says it's in demo mode (i.e. "demo - 14 days remaining - click to unlock"). How do I authorize it?
A: You'll need an unlock code for authorization. Visit the support page with your registration name, email, and phone number. You will also need the 12-digit CPUID provided by Drumagog when it's installed on your machine.

Q: Where's the CPUID?
A: The CPUID is contained in a separate window that appears by selecting the demo message at the bottom of the Main tab. This is where you will need to type in the unlock code to complete the authorization.

Q: I've moved to a new computer, or reinstalled my OS, and now Drumagog is in demo mode. How can I authorize?
A: To solve this problem, download and install the Full Retail Installer.  This can be downloaded here. Then, unlock your copy again by filling out the form on the support page.

Q: I've just installed the latest update, but now I can't see my samples.
A: To fix this problem, just go to Drumagog's advanced tab, and click on "Change" at the bottom. Then, browse to where your main gog foder is located (usually, this is called "Gog Files").  From now on, Drumagog should see your samples properly.

Q: I have submitted my information by using the support page, and I still have not received my unlock code. Where is it?
A: These emails are often placed in a junk mail folder or spam filter by email accounts. If the email is not in these locations, add register@drumagog.com to your address book/safe list. Submit your information using the support page one more. If you continue having trouble, contact us at support@drumagog.com.

Q: When I try to unlock my copy of Drumagog, it keeps coming up as a demo version, even though I made sure the unlock code was correct.
A: In almost all cases, this issue is caused by not typing in the CPUID correctly into the support page form. If you're off by one digit, it will e-mail you back the wrong code. Please make sure you read all the digits from the screen correctly when you type it into the web page.  Also, make sure you installed the full retail version of Drumagog, not just the update by itself.  Sometimes re-installing the full retail version, then unlocking again will solve the unlocking issue. This is especially true if you re-named your hard drive, or moved/deleted some files that Drumagog needs.

Q: Drumagog says it's in demo mode, even though I purchased the full retail version. Do I need to redownload, reinstall, or repurchase?
A: No, the demo mode message ("demo/evaluation expired - click to unlock") simply means that Drumagog needs to be authorize/reauthorized. Follow the directions above to authorize Drumagog.

Q: How can I determine which version of Drumagog I own?
A: In Drumagog's Advanced Tab, there is a purple "About Drumagog" oval. Clicking here creates a separate window with the version type and number that is currently installed on your computer.

Q: I received Drumagog LE with the PreSonus ProPak DVD. How do I register/authorize?
A: Some copies of Drumagog LE have either an incorrect serial number, or no serial number. Email us at support@drumagog.com to register Drumagog LE. After Drumagog LE is registered, visit the support page with the CPUID to obtain an unlock code.

Q: I'm hearing some phase issues when blending Drumagog with the original track.
A: While rare, this can be caused by several things. First, make sure you are using the correct version of Drumagog. If you have Pro Tools HD, Logic, Digital Performer, or any host that has Plugin Delay Compensation, make sure you are using the Fixed Latency version of Drumagog.  Also, if Drumagog's Auto Align is turned on, check the settings on the advanced page and make sure the Align mode is set corretly for the type of drum you're replacing (snare, bass drum). Usually, Psychoacoustic mode works best.  In some cases, if the original drum is very different from the sample you're using, auto align mode won't work as well.  In these cases, it may be best to turn off Auto Align (a checkbox located on the main page) and manually line up the track by nudging.

Q: When using the BFD feature of Drumagog, the audio is very late (or early) compared to the original)
A: Make sure you always follow this simple rule when using the BFD features of Drumagog: Always Insert Drumagog first, before BFD.  If you do this, you shouldn't have any delay issues.  If you need to remove Drumagog from a track, or add more Drumagog instances to other tracks, make sure to remove, then re-insert BFD after you do so.

Q. I'm an existing Drumagog 3 customer.  Do I qualify for an upgrade to 4.0?
A. If your an existing Drumagog 3.x customer, and you purchased Drumagog after Dec 1st 2004, you qualify for a free upgrade. If you purchased Drumagog before this date, you can still upgrade to 4.0 Pro at a discounted price: $149.  Follow this link for more details.

Q. If I upgrade to 4.0, can I still use all my old samples?
A. Drumagog 4 is a completely separate plugin from 3.0. If you have gog samples you'd like to use in 4.0, simply copy the gog folder from 3.0 to 4.0 (it's normally located in C:\Program Files\Drumagog40\Gog Files on the PC, and Applications:Drumagog:Gog files on the Mac).

Q. Will Drumagog 4.0 work in my old Drumagog 3.x sessions?
A. Because Drumagog 4.0 is a separate plugin, it's not directly compatible with sessions using an old Drumagog.  V 4.0 installs itself as a completely separate plugin called "Drumagog" in your plugin list (3.0 was called "Drumagog3"). You don't have to un-install old versions of Drumagog if you plan on still using it in old sessions.

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